Issue
- The appliance cannot be activated/is not operating
- Only two cooking zones are operating
- Error messages E3 or E311 or E312 appear on the power setting display (in some cases also signals/beeps)
- Error messages E8 or E822 appear on the power setting display
- Hob blows/trips fuse
Applies to
- integrated induction hob
- freestanding cooker with induction hob
Resolution
These error codes and issues indicate a problem that we would strongly recommend you have an authorised engineer visit.
Any attempts to fix it by unauthorised personnel may result in further damage to the appliance or injury to yourself or another person.
Due to health and safety, we cannot give instructions on how to fix these issues.
Click the video below to see Error code F or U
In the case of a new installation, the above-mentioned problems usually indicate that the appliance was incorrectly installed.
Note: A new installation means one of the following:
- A brand-new appliance is connected to an electrical supply for the first time.
- The appliance is connected to a different socket.
This issue may also occur if you have had a new, different appliance installed. If this is the issue then there are simply too many appliances plugged in.
1. Check if there is power coming from the socket.
Check whether there is power at the socket by plugging in another appliance and seeing whether that works as it should. If the socket does not work, contact a qualified electrician to help resolve the problem.
2. Check for water or heat damage to the wires or appliance.
3. Check the fuse for any possible faults.
Make sure that the fuse is the cause of the malfunction. If the fuse releases again and again, contact a qualified electrician.
4. Contact the qualified electrician who installed the appliance.
5. Contact an Authorized Service Center.
If the above advice does not resolve the problem, we recommend requesting a visit by a service engineer.
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