Issue
- The freezer door is difficult to open
- The freezer door must be pulled hard before it opens
Applies to
- Upright Freezer
- Fridge freezer
Resolution
1. Press your finger into the inside of a corner of the door seal to release some suction and make it easier to open the door soon after closing it.
2. Wait approx. one minute before opening the door again if it has just been closed.
3. Avoid slamming the door shut.
4. Check the cleanness of the surface of the gasket.
5. Check the drain tube inside the appliance and clean it.
Empty the compressor tray and then flow a small amount of water into it and check the compressor tray again. The water should appear in the tray.
6. Check the tray of the compressor if it is filled with water and the end of the tube is under the water, empty the tray.
It should be open and the end should be higher than the level of the water.
7. Ensure that the appliance stands level.
Adjust the feet on the bottom and front and check the level with a spirit level (the front needs to be at a higher level a little bit)
8. Check whether the hinges are damaged and replace any defective hinge parts.
- If you wish to replace parts yourself, you can find spare parts, accessories, and care products in our Webshop.
- Built-in / Integrated cooling appliances check that the furniture door is securely attached. For split furniture doors, additional brackets may be required to avoid furniture panel bowing instead of pulling the appliance door open.
9. Contact an Authorized Service Center.
If the above suggestions do not solve the problem, we recommend requesting a visit by a service engineer.
Cause
- The air inside a fridge or freezer “shrinks” as it gets colder. This can sometimes create suction, which makes it difficult to open the door. If the door is closed quickly or slammed shut, air will be forced out and it may take several minutes for the vacuum to be released, after which the door can be opened normally. Suction inside a fridge or freezer after closing the door is normal and not a product fault.
